General Information

Purchase System

The purchasing system is subject to the legislation in force in Spain; therefore, sales transactions shall be deemed to take place at the registered office of BODEGAS SEÑORÍO DE NAVA, S.A., Tax ID No. A24067332, with registered address at C/ La Vega, s/n 24190 Armunia (León) - Spain.
Phone: +34 987 209 712 / +34 987 209 790
Fax: +34 987 209 800
www.senoriodenava.es

• Purchases made by individuals residing in member states of the European Union shall be subject to Value Added Tax (VAT).

• If the purchase is made by a VAT-registered entity residing in another member state of the European Union, it shall be exempt from VAT payment.

• Purchases made by residents of non-EU countries shall be exempt from VAT.

Quality Guarantee

Our experience in the sector and our continuous effort to satisfy our customers' needs guarantee the quality of our products.

Navigation Help

Registering as a New Customer

To purchase any product from our store, you must first register as a customer. This process will take place when you decide to purchase the products included in your shopping cart; you will be required to identify yourself with a username, which must match your email address, and a password.

If you wish, you may register through the option “Log into My Account - New Customer” found in the main menu.

It is not necessary to be registered as a customer in order to browse our product catalogue.

The data required to process your order will be handled in a completely confidential and secure manner. For more information, please visit our security page.

Searching for a Product

Browsing our store is easy. Simply select one of the various product categories available.

You may also quickly access any product through the available search options.

Product Information

To learn more details about a product, simply click on it to view a page containing complete information about its:

• Price

• Availability

• Features

Adding a Product to the Cart

The purchasing procedure in our store is similar to any purchase you make physically in any shop.

Once you have selected the product you wish to purchase, you must add it to the shopping cart before proceeding with payment. To do so, simply click on the shopping cart icon displayed with each product.

The shopping cart will always display the products you have selected, and from there you may:

• Continue browsing the product catalogue.

• Update your purchase.

• Proceed to purchase the selected items.

Placing an Order

Once you request to place an order for the selected items, you will enter our purchasing cycle, where we will request the information necessary to process your order.

The purchasing cycle is divided into the following stages:

Log into My Account

• You will be asked for your identification details if you are already a customer.

• Otherwise, you must complete the registration form as a new customer.

Shipping Details

• Choose an address from your address book for delivery of the products.

• Select the shipping method.

• You may add comments in this section.

Payment Method

• Choose an address from your address book for the person or company to whom the order will be invoiced.

• You may choose a different billing address from the shipping address (for example, if the purchase is a gift).

• Select your preferred payment method.

• You may add comments in this section.

Order Confirmation

Complete information regarding the order you wish to place will be displayed so that you may:

• Verify that the entered details are correct.

• Amend them if any errors have occurred.

Purchase Result

• You will receive a confirmation message indicating that your purchase has been accepted.

• You will also receive an email containing all the relevant details.

The information required throughout the purchasing cycle is handled in a completely confidential and secure manner. Please consult our security page for more information.

My Account

Once your purchase has been completed, you will receive confirmation by email that your order has been processed.

You may then access your account, where the following options will be available:

View Your Orders

• You may view all information related to your orders.

Modify Account Details

• You may view or modify the main information entered when registering in our store.

Address Book

• View your stored shipping or billing addresses.

• Add new addresses.

• Modify or delete existing addresses.

Change Your Password

• You may change your access password at any time.

Newsletter Subscription

• Receive information about:

  • News

  • New products

  • Special offers

  • Promotional announcements

Product Notifications

• Receive email notifications about products of interest.

Frequently Asked Questions

Purchase Process

If I make a mistake when placing an order, how can I cancel it?

During the purchasing cycle, you may:

• Cancel your order at any time.

• Review all related information.

The order is not processed until you receive the purchase acceptance message with the corresponding order identification number.

If you accidentally make a purchase and receive the confirmation message, please contact us at:

• Email: tienda@bodegasvinosdeleon.es

• Customer Service: +34 987 209 790

Please indicate:

• The purchase identification number.

• Your wish to cancel the order.

Do prices include VAT?

• The prices shown for products DO include VAT.

• During the purchasing cycle, complete information about the order and VAT amount will be displayed.

Are there discounts available?

• Certain items include discounts.

• You may consult them through the product details page.

Can I receive an invoice for my purchase?

• Together with your order, you will receive the corresponding invoice as proof of purchase.

If the purchase is a gift, where is the invoice sent?

• Enter the recipient’s address as the shipping address.

• Then provide the address where you would like the invoice to be sent.

How are orders shipped?

• You may choose between different shipping methods.

• Click here for more information.

How can I check the status of my order?

You may:

• Log into your account to check your order status at any time.

• Contact us at:

  • tienda@bodegasvinosdeleon.es

  • +34 987 209 790

News and Updates

Can you inform me about future news?

You may receive information about:

• New developments

• New products

• Product notifications

Simply subscribe to our newsletters or product alerts.

How can I subscribe to a newsletter?

Go to:

My Account → Subscribe or unsubscribe from newsletters

Then:

• Tick the box for the newsletter you wish to subscribe to.

How can I unsubscribe from a newsletter?

Go to:

My Account → Subscribe or unsubscribe from newsletters

Then:

• Untick the newsletter box to cancel your subscription.

Payments and Security

How can I pay for my purchases?

• Several payment methods are available.

• Click here for more information.

When will my credit card be charged?

• The charge is processed automatically once the card is accepted by the bank responsible for handling payments.

How can I be sure that nobody can see my credit card number?

• Our system never stores your credit card details.

• We act solely as an intermediary between you and the banking institution responsible for processing payments.

• The bank guarantees the security and confidentiality of your data.

Please consult our security page for more information.

What does the SSL protocol mean?

SSL stands for Security Socket Layers.

It is an encryption technology through which your data is encrypted before being sent, making it impossible for your information to be deciphered while it is being transmitted over the network.

What do you do with my personal data?

Your data is used solely to:

• Process your order.

• Send you information about new developments added to our store, should you wish to receive it.

Please consult our security page for more information regarding the processing of your data.